Widerrufsrecht

Returns and refunds

Last updated: 7 October 2026

This policy applies to purchases from ravelyto.shop. It explains how to cancel a purchase where a right of withdrawal applies, return items and request a refund. It does not restrict mandatory consumer rights.

Seller and contact details

A&A CORPORATION LLC, a Florida limited liability company, operates ravelyto.shop.

Florida filing/document number: L26000139685.

Registered company address: 12535 SW 111TH AVE, MIAMI, FL 33176, United States.

Email: helmerzentsat927@gmail.com
Telephone: +49 40 3669 6214

Right of withdrawal and return deadlines

For distance purchases covered by the EU right of withdrawal, you may withdraw without giving a reason within 14 calendar days after receiving the goods. For a single order delivered in separate parcels, the period starts when you or a person you designate, other than the carrier, receives the last item. Where applicable, a deadline falling on a weekend or public holiday extends to the next working day.

Send a clear withdrawal statement to helmerzentsat927@gmail.com, or to our company address below. A support request or prior approval is not a condition for exercising the statutory right. After notifying us, send the goods back within 14 calendar days.

Optional model withdrawal form

To: A&A CORPORATION LLC, 12535 SW 111TH AVE, MIAMI, FL 33176, United States; helmerzentsat927@gmail.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [goods].
Ordered on/received on: [date].
Name and address of consumer(s): [name and address].
Signature of consumer(s), only if this form is submitted on paper.
Date: [date].

Using this form is optional; any clear withdrawal statement is sufficient.

Cancel or return an order: sign in with your order email address, open the relevant order, select the items and submit a cancellation or return request. Cancellation requests are available before fulfilment; return requests are available for delivered items within the applicable return window. The service sends a confirmation email when a request is submitted. A clear, timely withdrawal request is your withdrawal notice and does not depend on our prior approval. You can also use the email or postal contact details in this policy.

Condition of returned products

You may open the packaging and reasonably inspect the goods to establish their nature, characteristics and functioning. Opening the packaging, discounted pricing or missing original packaging does not by itself remove your statutory withdrawal right. You may be responsible only for diminished value caused by handling beyond the inspection reasonably necessary, where permitted by law. Please pack returned goods safely.

How to return an item

Contact us with your order reference and the items concerned so that we can provide the applicable return instructions. Contacting us to arrange logistics is not a requirement for prior approval of a valid statutory withdrawal.

We pay return postage for both change-of-mind returns and faulty, damaged or incorrect goods. Contact helmerzentsat927@gmail.com for a free prepaid return label or another return arrangement at our expense. The label is obtained from support; it is not necessarily included in the original parcel. We charge no restocking fee. Send returns to the confirmed company return address below, following the supplied return instructions.

The confirmed return destination is:

A&A CORPORATION LLC
12535 SW 111TH AVE, MIAMI, FL 33176, United States

Pack the items securely for their return and keep proof of posting. If you need help with the return process, use the contact details above.

Refunds

For a statutory withdrawal, we reimburse payments due, including any standard outbound delivery cost paid, without undue delay and no later than 14 calendar days after receiving your withdrawal notice. Where the law permits, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. We do not start a new 14-day period after inspection. Any extra cost for a delivery option you expressly selected above our standard service need not be refunded.

For a paid COD order, we agree an appropriate refund method expressly with you and charge no refund fee. We do not assume a COD payment can be refunded to an original payment card. If an order is cancelled before any payment is collected, there is no collected payment to reimburse.

Faulty, damaged or incorrect goods

Contact helmerzentsat927@gmail.com if goods are faulty, damaged or do not match your order. We bear the costs of the remedy required by applicable consumer law. The ordinary 14-day withdrawal window does not limit your separate statutory rights for non-conforming goods, including the EU minimum legal guarantee and any longer protection applicable in your country.

If you would like an exchange, contact us. Availability and the replacement arrangement are confirmed with you; your statutory refund rights are unaffected.

Complaints and consumer rights

Please contact us at helmerzentsat927@gmail.com or +49 40 3669 6214 about a complaint so that we can work to resolve it. This does not prevent you from using available statutory remedies, competent courts or consumer authorities.

Our shipping policy, terms of service and contact information provide further details about shopping with us.

Our published policy text is in English for all listed destinations. This does not waive mandatory information or consumer-protection requirements applicable to you.